Annual reports and resources

CORONA VIRUS UPDATE

Hastings Co-op has been part of this resilient, big-hearted community since 1916.
We’ve seen good times and bad – and together, we’ll get through this.
We know these are uncertain times and would like to reassure customers that we’re dedicated to minimising the risk of exposure and rising to the challenges together.

HERE TO SERVE YOU

All Hastings Co-op businesses remain open, excepting the Corporate Centre, which has new entry processes.

Changed trading hours

Kew Rural Store closed on Sundays
Comboyne Rural Store closed on Saturdays
Wauchope, Port Macquarie and Laurieton Department Stores are now open 10am-3pm Monday to Friday and 9am-1pm Saturdays.

YOU ARE OUR #1 PRIORITY

While our stores have always had high cleaning and hygiene standards, we’re taking extra sanitisation precautions and closely following the advice of health authorities.
We are also adhering to health and travel advice, including mandatory isolation periods for staff returning from overseas, and have ensured our team is supported with clear health and hygiene protocols.
Rest assured that we are well prepared and regularly review our Corona Virus Response Plan.

STOCK LIMITS IN IGAS

Due to unprecedented demand there are limits on supermarket products to ensure as many customers as possible can purchase the essentials they need.
All supermarket products currently have a limit of two and the limit for toilet paper, paper towel, tissues and hand sanitiser is one.

IMPORTANT CHANGES

IGA returns policy suspended and rainchecks currently not available
Prominent signage throughout all stores urging people to follow Covid-19 precautions such social distancing and not entering the store if they are unwell or should be in self isolation
Customers being urged to use tap-and-go for payment wherever possible or take up options such as paying over the phone, click and collect or local delivery.

ONLINE ORDERING

Due to the extraordinary spike in online grocery orders we have extra hands on deck and are doing everything possible to deliver as many orders as possible.
Regrettably, some delivery days are closed once they reach capacity for that day and there may be stock shortages.
We are working on expanding the online service so we can meet more customers’ needs and will communicate any changes once confirmed.
Wherever possible, we ask customers to use the online ordering service rather than phoning stores for home deliveries.

WE’RE IN THIS TOGETHER

We are immensely proud of the way our team has banded together to provide customers with their everyday needs in a safe, hygienic environment and would like to thank valued members and customers for your continued loyalty, patience and consideration.