Annual reports and resources

CORONA VIRUS UPDATE

As at May 1, 2020

Positive steps in the right direction

It’s been heart-warming to see how staff and customers have adjusted to the Corona virus challenges we’ve faced. Slowly, but surely, we’re seeing a light at the end of the tunnel.

While some businesses still have changed trading hours and conditions, I’m pleased to report that Port Macquarie and Laurieton Department Stores will be open again from May 4.

We’re also lifting supermarket product limits from May 4, however, there may still be stock shortages and the limit of one unit of toilet paper, paper towel, tissues or hand sanitiser per customer remains. It’s great to see supermarket shelves being replenished, and you’ll see far less gaps on our shelves over the coming weeks, so thank you for shopping responsibly. This has made a big difference in being able to lift stock restrictions earlier than anticipated.

I’m also pleased to advise that restrictions on entry to the Corporate Office will be lifted from May 11*.

Support the local business community by shopping local

As movement restrictions are gradually lifted it’s more important than ever to shop local. Many businesses, including the Co-op, have experienced significant loss of trade since March, so please support local businesses when you can. We will all recover from this crisis quicker if we can get as many people back to work as soon as possible, so now is the time to shop local.

Your health and safety is our #1 priority

While our stores have always had high cleaning and hygiene standards, we’re continuing to take extra sanitisation precautions and closely following the advice of health authorities. We’re also ensuring our team is supported with clear health and hygiene protocols.

For the moment, social distancing, customer limits and safety guidelines will remain and your continued consideration towards our staff, who have been doing a fantastic job, is greatly appreciated.

Some of our smaller stores are limited in space and accordingly the following customers limits will be strictly adhered to -

One customer allowed inside Cedar Service Station store at any time
Two customers allowed inside Lasiandra Service station store at any time
Three customers allowed inside Bolwarra Road, Port Macquarie Service Station at any time.

Other safeguards and changes in stores

IGA returns policy suspended for “change of mind” items
Due to stock shortages, rainchecks currently not available
Customers encouraged to shop online rather than phoning stores for grocery orders
Contactless transactions and tap-and-go payment where possible
Customers encouraged to use over the phone payment, click and collect and local delivery
Prominent signage in all stores urging people to follow Covid-19 precautions such social distancing and not entering the store if they are unwell or should be in self isolation.

Thank you for helping us to ‘work together for a better tomorrow’.

Allan Gordon
Chief Executive Officer

*Provided there are no confirmed Covid-19 cases reported in the local government area between now and May 11.